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"You helped make the experience just what everyone hopes it will be: PAINLESS. There was never a time I worried that things wouldn’t go as planned, Or that I would actually go nuts.
Juliana H., Seattle, WA, Feb, 2018
You were a calming presence throughout the process, and at the same time exuded utter competence. Didn’t have even a little twinge of anxiety about the loan process. About the big-picture buying/selling/moving thing—Oh, Yes. Lots of anxiety. But the $$$ aspect wasn’t a part of that. So thank you for your Really Swell loan-officering, Janelle. Yes, I’m a smart @$$--- but I’m not kidding. You were terrific. Cheers, etc."
"Janelle and her team were amazing. We bought and sold a house in a 7 week time frame and the mortgage process was stress free. Plus, these are nice people who are fun to work with. Two thumbs up!"
Lisa D., Seattle, WA, Oct, 2017
"We worked with Janelle and LoanStar for our first home loan. Janelle was really helpful and patient with us in understanding everything that was involved in the home loan process, answered all of our many questions and made sure we knew and understood all of the options available to us. Her team was quick, efficient and readily responded to our inquiries which is such an advantage in the Seattle home buying market! We enjoyed working with Janelle and her team at LoanStar. They were great and we felt like we were in good hands."
Jamie V., Seattle, WA, Nov, 2017
"Janelle immediately gained our trust with just one phone call. She was kind, reassuring, professional, and knowledgeable! We were honestly confused and worried about the entire process but she put our mind at ease! She was always there to answer questions or address concerns. Janelle and her team worked really hard and helped close our deal within the short time frame that we had. It was amazing!! I would recommend her to anyone!"
Kathy N. and Erik J., Edmonds, WA, Nov, 2017
"I worked with Janelle and her team when purchasing my first home. She was very responsive and answered my many questions thoroughly. Given that this was the Seattle housing market, I had to waive financing. Working with Janelle made me confident that the loan would be approved after I waived that requirement. I would highly recommend her to anyone looking for a professional lender that will close on time. Thank for all your help Janelle!"
Susan F., Seattle, WA, Sept, 2017
"Our realtor introduced my wife and I to Janelle. I have to say with Janelle helping us the entire process was a breeze! We were first time buyers and if it wasn’t for Janelle we wouldn’t have been able to successfully close on our house. She is very professional and was very fast at replying to the million questions we had. If you are looking for a great, honest, reliable agent, look no further! Thanks again Janelle!!"
Yosefu H., Kenmore, WA, Yelp, May, 2016
"Janelle and her team are amazing! Professional, exceptional customer service and beyond helpful! Janelle cares about her clients and made such a positive impact on our transaction. Our loan closed on time and met all of our expectations. She was fantastic! 5 stars!!"
Erica J., Seattle, WA, Aug, 2017
"We recently purchased a new home and had the pleasure of working with Janelle and her team at LoanStar. We have bought and sold several properties over the years but Janelle and her team were the most professional we have worked with when it came to industry knowledge, communication, and follow through. Thanks Janelle and Fritz for making our closing a success!"
Chuck and Gaye B., Edmonds, WA, Feb, 2017
"As a Seattle real estate agent, I have worked with many good mortgage lenders over the last 11 years. However, Janelle Steinberg really is the best of the best. She provides the highest level of customer service to my clients. I don't hesitate to refer my clients to Janelle because I know she will advise them to do what is in their best interest…not her own. She is knowledgeable, responsive, smart and a great communicator. She also has a personality that is well suited for this often stressful industry. My clients love to work with her. In addition, she doesn't hesitate to reach out to listing agents to help her clients have the upper hand in this crazy market with so many multiple offers. It is a huge positive to know the lender is endorsing the buyer's financial stability and credit-worthiness. Janelle is across the board fantastic."
Heather L., Seattle, WA, Dec, 2014
"Janelle and her team are a dream to work with. I got their info as a referral from a friend. We just purchased our first home. They made everything simple and uncomplicated, though they were thoroughly knowledgeable when we wanted deeper dives. And, they were incredibly prompt to respond to any request we had along the way!"
Jennifer M., Seattle, WA, Apr, 2015
"Janelle helped with our purchase and a year later, helped us with our refinance. Janelle and her staff are sharp, helpful and Janelle adds the little touches that make the experience pleasant and fun as well as smooth. I never had to worry about the process. I'd recommend her to anyone and use her services again if needed."
Andy R., Bellevue, WA, Sept, 2014
"You won't go wrong using Janelle Steinberg. We've purchased 7 homes in our lives. The amount of paperwork never gets easier, but it's good to know there is someone there making sure all is in order. Janelle was on top of it all way before anything could muck up the process. I'd like to add that like the reviewers here, I found Janelle to be very prompt at getting back to me be it by phone, mail, or email which was very refreshing."
Leslie I., Seattle, WA, Dec, 2012
"We recently closed a mortgage with Janelle. I spent a lot of time looking at various lenders (both Internet-based and local). I decided to do with Janelle because (a) her reputation is really good (word of mouth recommendations), (b) the rates and closing costs were competitive, and (c) she was super responsive to my inquiries. As we went through the process, Janelle and her team stayed extremely on top of things, and constantly checked in with us. When we hit a contract-related snag as the closing date neared, she worked with our Realtor over the Easter weekend to make sure our closing date wasn't late. I've been through the process a few times, and can honestly say that this was one of the most pleasant experiences that I've had. I most appreciate the fact that's she super responsive on email and took the time to dive into the details and delivering excellent service."
Craig N., Woodinville, WA, Apr, 2012
"Janelle helped me buy my first home this fall. In addition to being knowledgeable, organized and super responsive to all my questions, she is patient, kind and sincere. I had a fantastic experience working with her and I recommend her to all my friends. Thank you Janelle! You took the scary out of home buying!"
Stephanie Z., Seattle, WA, Sept, 2012
"Our entire experience with Janelle was absolutely wonderful. She really took the time to explain the process and answer all of our questions thoughtfully and thoroughly. Even complex answers were explained in a clear and easy to understand manner. Also, Janelle was very prompt with her communications and responses, so we always felt like we were her top priority even though I'm sure she had many others clients she was attending to as well. She is so friendly, so knowledgeable and everything we could have asked for."
Charlie H., Mercer Island, WA, Feb, 2012
"What a blessing to get recommended to work with Janelle for our first home purchase. Being first-timers, we needed lots of information. Janelle really took time to explain our options - she is knowledgeable, patient, and so responsive. We felt at ease through the entire process. She is so on top of everything it almost seemed too easy! She helped us lock in a WOWZA rate that made our friends jealous and speedily closed our loan in time to get us into our sweet new condo - AND she just happens to be a total doll. It's a no-brainer... working with Janelle during a stressful experience is a pleasure!"
Ruchi R., Seattle, WA, Sept, 2010